Refund policy

LaBellaTru' Boutique Refund & Return Policy

Hey Bella Queens! We’re all about making sure you’re head-over-heels in love with your LaBellaTru’ finds. But, in case something doesn’t work out, here’s the lowdown on our policy:

Store Credit Only

Not feeling the love for your recent purchase? No worries! You’ve got 7 days from the delivery date to send it back and snag a store credit. We do not offer cancellations, refunds, or direct exchanges. Store credit will be issued once your return is approved, and you can use it on any in-stock items. Simply enter your store credit code in the discount box at checkout — it’s that easy!

A Few Guidelines

  • Condition is Key: Items must be returned in their original condition—unworn, unused, with tags, and in the original packaging.

  • Keep It Fresh: Returns with signs of wear, makeup, deodorant, perfume, or other stains will be refused.

  • Inspect & Act Quickly: Check your order as soon as it’s marked “delivered”. Any issues (damage, defects, or wrong items) must be reported immediately to support@labellatru.com.

How to Return

  • Email us at hello@labellatru.com to start the process.

  • Pack up your item securely and send it to: **114 Sable Lane, Greenwood, SC 29649 **

  • You’re responsible for return shipping costs.

  • Once we receive and approve your return, your store credit will be emailed to you.

Damages & Issues

If your order arrives damaged, defective, or incorrect, email us immediately. We’ll evaluate the issue and offer a solution, which may include a replacement or store credit.

What’s Non-Returnable?

  • Sale items

  • Discounted purchases

  • Items bought using store credit or gift cards

These are considered final sale and cannot be returned.

Haven’t Received Your Store Credit?

If it’s been more than 10 business days since your return was approved and you haven’t seen your credit, give us a shout at support@labellatru.com.

Thanks for keeping it fabulous with us, Queens! We’ve got you covered every step of the way. ❤️